Terms & Conditions

Requirements for all guests:
A valid ID is required for all guests at check in. It is not possible to stay at The bulldog without a valid, government issued identification.

The Minimum age to enter or stay at The Bulldog Hotel is 18 years of age or older. People under the age of 18 are not permitted on the premises even if accompanied by an adult.

No pets/animals are permitted on the premises. Strictly no sleeping bags are permitted in the rooms.

The Bulldog Hotel is for international travelers. We do not accept travelers without luggage.

Payments:
All payments are due on arrival. Guests cannot enter the rooms until the full amount due is paid.

All payments are per booking number. It is not possible to split payments of a single booking. We advise to arrange for a single person to make the payment on arrival.

Payment Methods:
Cash: We accept Euro’s (€) only. It is not possible to pay in other currencies.

Credit Cards: Visa, MasterCard, American Express.

Prices include VAT (9%) and Tourist Tax (6%). From Jan 2 2019, 6% tourist tax is not included in the price.

Reservations:
The maximum booking length for all reservations is 10 days. Maximum reservation size is 6 persons. Combination bookings (multiple room bookings for more than 6 people) that attempt to circumvent this rule may result in the cancellation of the bookings on arrival.

For bookings larger than 6, please contact us at groups@bulldoghotel.com. For additional group information, see “Groups Bookings” below.

We have a two night Minimum stay on the weekend (for all bookings that include a Friday or Saturday night stay)

All Reservations (by telephone, email, online or otherwise) require a valid credit card number, email address and nationality at the time of booking. Online booking sites may require additional information.

Travel agents and agencies may NOT book accommodation for clients using The Bulldog Hotel online booking engine. Travel agents or agencies wishing to book accommodation at The Bulldog Hotel for their clients must contact us directly.

Reservations made in this manner will be considered null and void; the responsible travel agent/agency will be blacklisted and, where applicable, prosecuted to the fullest extent of the law.

Confirmations:
All reservations receive a booking confirmation number. (eg: 79-XXXXX). If you do not have a booking confirmation number, you do not have a booking. If you have not received a booking confirmation, and believe you have made a reservation, please email us immediately at info@bulldoghotel.com. Guests should be able to provide their booking confirmation number at check-in.

Guests booking through online travel agencies (OTA’s) will receive booking confirmations from the respective agency. Changes and cancellations should be made through the agency used to book at The Bulldog Hotel.

Credit Cards:
The credit card holder agrees that the credit card provided during the reservation process may be used as a security deposit for the booking. In the event of damage or unacceptable behavior, the cardholder agrees that THE BULLDOG HOTEL AMSTERDAM can charge this card for the estimated cost of extra cleaning, repair or replacement of damaged items. In all cases should guests inform us immediately in case of (any) found damage as soon as they enter their room for the first time.

We reserve the right to refuse reservations if the given credit card or personal information is incorrect or false. If the credit card information provided becomes null or void (eg- theft, loss of card), it is the guests responsibility to notify The Bulldog Hotel of said changes prior to the arrival date. Failure to do so may result in the cancellation of your reservation without notification.

Cancellations:
Cancellations and changes to bookings can be made up to 72 hours prior to arrival at the hotel without penalty. Cancellations can be made by email to info@bulldoghotel.com from the address used at the time of booking. We do not accept cancellations by telephone.

All email cancellations will receive a cancellation confirmation reply from The Bulldog Hotel. This cancellation form will serve as proof of cancellation in case of dispute. If you have not received this reply, your booking has not been cancelled.

Bookings made via www.bulldoghotel.com can also be cancelled by using the online reservation system. Your booking number and last name are required for this process. You will receive an automated cancellation confirmation.

Combination bookings (multiple room bookings for more than 6 people) that attempt to circumvent the maximum reservation size will result in the cancellation of the bookings. If a combination booking is cancelled on arrival, you will still be subject to the late cancellation procedure below.

IMPORTANT:

Cancellation procedures mentioned at Online Booking Agents (OTA’S) like Hostelworld.com, Gomio.com, Hostelsclub.com, Hostelbookers.com etc. are NOT valid when you book accommodation in the Bulldog Hotel. The cancellation policy above overrides any policy listed on OTA websites.

Late Cancellations/ No-Show:
Cancellations made later than 72 hours prior to arrival or failure to arrive for a confirmed booking will result in the FULL AMOUNT OF THE FIRST NIGHT OF YOUR BOOKING BEING CHARGED TO THE CREDIT CARD PROVIDED.

The Bulldog Hotel is not responsible for cancellations or altered reservations due to guest input error, flight cancellations, strikes, war, fire, floods, or other acts of God and will charge the full amount of the first night in case of a late cancellation or a no-show.

Prepayments:
It is possible to pay for the entirety of your booking prior to arrival by credit card only. For prepayment by credit card, please contact robert@bulldoghotel.com and include your booking confirmation number. We do not accept prepayments within 7 days of arrival.

The Bulldog Hotel will provide refunds on pre-paid bookings, provided they have followed the procedures listed in the “cancellations” section of the Terms and Conditions. Within 72 hours of arrival, we do not provide any refunds on pre-paid bookings.

Visa Applications:
We do not fax or send letters for visa applications as misuse is quite often the case. Visa applications are only provided when the full amount of the first night of the booking is paid in advance. This is a non-refundable payment. Failure to secure a Visa does not constitute grounds for refund.

The Bulldog Hotel will endeavor to provide Visa applications within 7 days of receipt of the request. Requests for Visa applications can be sent to info@bulldoghotel.com.

Group Bookings and information:
The bulldog Hotel is a perfect place to book groups. All bookings larger than 6 persons are considered group bookings. Bookings for more than 6 people that are not made through our groups department risk being cancelled without notification (see cancellation policy above). Cancellation procedures for group bookings deviate from standard bookings as follows:

Groups (7-12 persons) 7 days prior to arrival and only per email.
Groups (>12 persons) 28 days prior to arrival and only per email.

Dormitory rooms booked as private rooms for groups are sold per room. Cancellation of individual beds inside the aforementioned cancellation period will not alter the price. The Bulldog Hotel will not place individuals into a room booked for a private group. It is therefore the responsibility of the group to pay for all beds in this room for the duration of their stay, unless agreed with management prior to arrival at The Bulldog Hotel

The Bulldog Hotel may ask groups for a security deposit through pre authorization to the credit card provided prior to arrival.

Minimum Stays:
Please note, the Bulldog Hotel has minimum stay requirements for bookings.

Friday/Saturday – 2 days miniumum stay for all bookings which include a Friday or Saturday night.

New years Eve: 4 days minimum stay for bookings which include Dec 29th, 30th, 31st and 1st of Jan.

Kingsday/Kingsnight: 2 days Minimum Stay for bookings which include April 26th (Kingsnight) and/or April 27th (Kingsday)

Discounts/packages:
It is not possible to get (any) discount after the payment at check in or for prepaid bookings. Guests are responsible for asking for applicable discounts prior to payment. We do not provide refunds for discounts.

It is not allowed to combine discounts. If more than one discount is applicable, The Bulldog will provide the guest with the discount that offers them the largest savings.

Please note that not all discounts and packages are available during the High Season (May 01-Sept 30)

New Years Eve Dec 29,30, 31. Jan 1
Policies for New Years Eve period (Dec 29, 30, 31, Jan 01) differ from standard bookings as follows:

A 4 night minimum stay is required for any booking which occurs on any of the 4 days shown above.

Prepayment of the total amount of the first night stay is required prior to arrival. This is a non refundable payment.

Cancellations within 7 days of arrival will be charged the TOTAL amount of the booking as shown under “Amount due” on your booking confirmation.

Lost & Found:
Items lost or found in the hotel will be kept for one week after departure date. Highly Valuable items (such as smartphones, laptops, tablets etc.) will be kept for a longer period.

Please contact manuel@bulldoghotel.com for all lost and found enquiries. Please note that we cannot always guarantee the recovery of forgotten items.

The Bulldog Hotel will assist in sending your forgotten items to your home country or to an alternate accommodation. In addition to postal and packaging charges, there is a €10.00 administrative fee for this service. Payments for Lost and found postage can be made via paypal or credit card.

Security Cards:
At check in, all guests will receive a Bulldog Hotel Security card. In addition to providing basic hotel information, room numbers, bed and locker numbers, this card is used to access the Bulldog Hotel 24/7. All guests must keep their Security pass with them for the duration of their stay at The Bulldog Hotel.

It is required to present your pass to the reception or security each time you enter the hotel. Failure to have your pass may result in refusal to enter the Hotel.

The beds are numbered. You can find your bed number on your receipt and your security card. Staying in other beds is not allowed and could result in an extra charge.

Key Deposits:
Lost keycards are €10.00 for replacement.

Smoking:
All rooms at the Bulldog Hotel are strictly NON SMOKING. Our Lounge Bar provides a comfortable and safe place for guests to experiment with the finest plant resins in Amsterdam. There is NO TOBACCO permitted anywhere inside the Bulldog Hotel. Tobacco smoking is permitted only outside or on our 4th floor roof terrace (open 1100-2300, weather permitting). Marijuana/Hashish smoking is permitted in our Lounge Bar. You cannot add Tobacco!

Right of Refusal and Removal:
We do not accept reservations for stag nights, sport tours, soccer fans for (inter)national matches and all male groups (6 persons or more!!!).

The Bulldog Hotel reserves the right to refuse a guest or even a group if, on arrival (and even after check in), management reasonably considers that the guest is under the influence of alcohol or hard-drugs, is unsuitably dressed, is behaving in a threatening, abusive or otherwise unacceptable manner or fails to follow our house rules.

Guests shall behave with respect towards other guests and hostel staff and shall be held responsible for their own actions within the hostel, during their stay on the premises, and outside of the hostel. The owners of the hostel and their managers shall be absolved of any responsibility and costs in connection with the actions of its guests or visitors.

If you do any of the below mentioned you will be checked out immediately with no refund by our linesmen proportioned security or the police
If you bring in guests other than hostel-guests in the rooms & apartments.
If you possess, bring in or use hard drugs in the hostel.
If you carry or bring in weapons.

If you cause a disturbance, annoy other guests or staff or behave in an unacceptable manner you will be removed from the hotel immediately, without refund.

Liability:
The Bulldog Hotel accepts no responsibilty to guests, visitors, staff or otherwise, for injury, theft, loss of property, damage to personal belongings, assault or other unlawful acts. Guests are encouraged to use the locker or safe provided for the storing of valuable items. Expensive items, including, but not limited to: laptops, jewelery, cash etc, can be left for storage with reception.

Additional Information:
Check-in is guaranteed by 15.00. We always try to check our guests in as early as possible.

Check-out is no later than 11.00. Late check outs may be charged € 10.00 per person.

No curfew, no lock-out

Guests other than hostel guests who like to visit our bar-lounge can only be accepted when the security is present at the door. If you have friends that would like to visit, please inform the reception prior to their arrival.